Privacy Policy
At SilverGum Skills, we are committed to protecting the privacy of your personal information. This Privacy Policy outlines how our online platform collects, uses, discloses, and manages your data in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth), as well as general data protection regulations. We provide digital literacy training, internet safety workshops, online communication skills, software proficiency tutorials, device navigation coaching, and tech support for seniors.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information: This includes information you voluntarily provide to us when you register for a course, workshop, or service, subscribe to our newsletter, make an enquiry, or interact with our site. This may include your name, contact details (such as address, phone number, email address), and information related to your specific learning needs or interests.
- Usage Data: We automatically collect information about how you access and use our site. This may include your IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and other diagnostic data. This helps us understand user behaviour and improve our online platform.
- Communication Data: If you communicate with us via email or other channels, we may keep a record of that correspondence.
2. How We Use Your Information
The information we collect is used for various purposes to deliver and enhance our services:
- To provide and maintain our services, including delivering digital literacy training, internet safety workshops, online communication skills, software proficiency tutorials, and device navigation coaching.
- To communicate with you about your courses, services, updates, and promotional offers.
- To process your registrations and manage your participation in our programs.
- To improve our website, services, and user experience by analysing usage patterns and feedback.
- To offer personalised content and recommendations.
- To respond to your enquiries and provide customer support.
- To comply with legal obligations and protect our legitimate interests.
3. Disclosure of Your Information
We may disclose your personal information in limited circumstances, always ensuring appropriate safeguards are in place:
- With your consent.
- To third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., IT support, payment processors, analytics providers). These third parties are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
- If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- To protect the rights, property, or safety of SilverGum Skills, our users, or the public.
4. Data Security
We implement a range of security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
- Using secure servers and encryption technologies (SSL/TLS).
- Implementing access controls and regular security audits.
- Training our staff on data protection best practices.
- Regularly reviewing and updating our security practices.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. This means we will keep your information for the duration of your engagement with our services and for a reasonable period thereafter for administrative and legal purposes.
6. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and other applicable data protection laws, you have certain rights concerning your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Complaint: If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
We use cookies for:
- Functionality: To keep you signed in and remember your preferences.
- Analytics: To understand how you use our site, which helps us improve its functionality and content.
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
8. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Company Name: SilverGum Skills
- Address: 2847 Wattle Avenue, Unit 3B, Brunswick East, VIC, 3057, Australia