Terms and Conditions
1. Introduction
Welcome to Chameleon Charm. These Terms and Conditions govern your use of our website and the purchase of any products or services from us. By accessing our website or engaging with our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website or services.
2. Services Offered
Chameleon Charm specializes in custom furniture design, bespoke upholstery, sustainable wood sourcing, interior design consultation, furniture repair and restoration, and modular furniture solutions. All services are subject to individual consultation, agreement, and pricing.
3. Orders and Payments
All custom orders require a detailed consultation and a written quote. A deposit, typically 50% of the total estimated cost, is required before work commences. The remaining balance is due upon completion and before delivery or installation. We accept major credit cards, bank transfers, and other payment methods as specified in your invoice. Prices are in CAD unless otherwise stated.
4. Custom Design and Modifications
For custom furniture and upholstery, specifications will be mutually agreed upon in writing. Any modifications requested after the design approval may incur additional charges and extend production timelines. We strive for precision but acknowledge that slight variations in natural materials (wood, fabric) may occur.
5. Delivery and Installation
Delivery and installation services are available within the Vancouver area and beyond, subject to additional fees. We will coordinate delivery times with you. Please ensure the delivery location is accessible. Chameleon Charm is not responsible for damages occurring after successful delivery and installation or for items that do not fit through customer entryways if measurements were not provided accurately.
6. Returns and Cancellations
Due to the bespoke nature of our products, custom-designed or upholstered furniture cannot be returned or refunded once production has begun, except in cases of manufacturing defects. Cancellations for standard items must be made within 48 hours of order placement. Deposits for custom work are non-refundable after 7 days from the agreement date. For repair and restoration services, specific terms will be outlined in the individual service agreement.
7. Warranty and Craftsmanship
Chameleon Charm stands behind the quality of its craftsmanship. We offer a limited warranty on new furniture against manufacturing defects for a period of one (1) year from the date of delivery. This warranty does not cover normal wear and tear, misuse, accidents, or damage resulting from improper care or unauthorized repairs. For specific warranty details, please refer to your purchase agreement.
8. Intellectual Property
All designs, text, graphics, logos, and images on the Chameleon Charm website are the property of Chameleon Charm or its content suppliers and are protected by Canadian and international intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
9. Limitation of Liability
Chameleon Charm will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products or services. Our total liability for any claim arising from a product or service shall not exceed the amount paid for that specific product or service.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.
11. Contact Information
For any questions regarding these Terms and Conditions or our services, please contact us at:
Chameleon Charm1872 Cypress Way, Unit 10
Vancouver, BC, V6J 1K9, Canada
Phone: (778) 555-0199
Email: info@chameleoncharm.ca
12. Changes to Terms
Chameleon Charm reserves the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will always be posted on our website. Your continued use of the website or services after any changes indicates your acceptance of the new terms.